Privacy Policy

We, Lordans Timber are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase products from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Lordans Timber is a builders’ merchant supplying and delivering timber and heavy building materials to trade and retail customers.

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details on our website.

Information We Collect

We may collect the following information:

• Name
• Company name (where applicable)
• Billing address
• Delivery address
• Email address
• Telephone number
• Payment information (processed securely by our payment provider)
• Order history
• Communications you send to us
• Website usage information, including IP address, browser type and cookies

How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Arrange deliveries
• Contact you regarding your order
• Respond to enquiries
• Process refunds where applicable
• Improve our website and customer service
• Prevent fraud and protect our business
• Comply with legal and regulatory obligations
• Send marketing communications where you have consented or were permitted by law

Legal Basis for Processing

Under UK data protection law, we process your information because:

• It is necessary to fulfil a contract with you.
• We have a legal obligation to retain certain records.
• We have a legitimate business interest in operating and improving our services.
• You have given consent where required (such as for marketing).

Payment Information

We do not store your full payment card details. Payments are processed securely by trusted third-party payment providers.

Deliveries

To complete deliveries, we may share your name, address and contact details with our delivery drivers or trusted transport partners.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties including:

• Payment providers
• Delivery and logistics companies
• Website hosting providers
• IT support providers
• Professional advisers
• Government or law enforcement authorities where required by law

These organisations only receive the information necessary to perform their services.

Cookies

Our website may use cookies to improve your browsing experience, remember your preferences and analyse website traffic.

You can manage or disable cookies through your browser settings, although doing so may affect how the website functions.

Data Retention

We keep your personal information only for as long as necessary to:

• Fulfil your orders
• Meet legal, tax and accounting obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

While we work to protect your information, no method of internet transmission or electronic storage is completely secure.

Your Rights

You have the right to:

• Request access to your personal data.
• Request correction of inaccurate information.
• Request deletion of your personal data where applicable.
• Request restriction of processing.
• Object to certain types of processing.
• Request transfer of your data where applicable.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the contact details provided on our website.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children’s Privacy

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact Lordans Timber using the contact details provided on our website.

Privacy Policy Date: 30th July 2026